Xbox App Not Working or Error loading? Fix Now

One way to control your console is via the Xbox One app. As Microsoft’s 8th generation video game, Xbox supports Windows 8, Windows 10, Windows 11, iOS and Android.

You can buy games from the app store, access the Xbox Live community, share your game captures across social networks, and stay connected to other gamers via Xbox.

When there is so much more you can do with the application, you may encounter some technical glitches with Xbox as well.

For example, if Xbox isn’t loading or has stopped working, note it has login issues, or it keeps crashing.

While the reasons why Xbox App not working are many, consequences result in the game not opening.

You may also face sign in issues with your Xbox account, or even find it difficult to find what’s happening on Xbox Live, and even interact with or watch game content.

Besides the above, there are many factors explaining why the Xbox App Not Working.

Keep reading to know more. . .

Table of Contents

What causes the Xbox App Not Working error?

The Xbox app is either not working or not loading due to several issues. Let’s take an overview:

Xbox Live server suffered a network interruption
An outdated version in use
Damaged cache and other malfunctions of the Xbox application.

The app may fail to work on your Windows 10 given some configuration settings.

Can I troubleshoot the Xbox App Not Working error?

There may be many reasons behind the Xbox App Not Working error. But the most common one is that the Xbox App is not opening and the community chat isn’t working. This can completely sour your experience if you’re a routine gamer.

Other than this, either the Xbox App server is down or the app is under maintenance. Let’s check out there are other common problems that interrupt your service and how you can fix them.

Similar Post: Microsoft.com link Account to Xbox

Sign in error into the Xbox app

One of the most common problems gamers face on the Xbox app is the difficulty to sign in to the Xbox app on Windows 10. To fix here is what you should do:

Visit Xbox.com from your PC and tap to sign in.
If your Xbox account has problems, follow the on-screen instructions to solve them.
If you’re unable to access the Sign In screen, simply tap the Forgot Password button and follow the on-screen instructions.

Even after following the steps above, the app fails to work the way it should, try these out:

Select Start and navigate to Settings
Now select Time & Language
Under the Date and Time head, turn it on, to automatically set the time

If the sign in issue in Xbox live on your PC persists despite the steps above, try out the third round of alternatives:

Select Start and navigate to Settings
Now select Accounts
Find your Microsoft account for signing in to the Xbox app and Choose Remove

Now, return to the Xbox application and sign in with the account you have removed once again.

Xbox One app keeps crashing

There are several reasons why your Xbox One keeps crashing:

Background processes hinder software from launching.
The software may not have been properly installed.
Hard drive with corrupted app data.
The server for a game or service is either down or under maintenance.

To put it simply, the hard drive over time gets clogged with processes, making it difficult for games and apps to load. Refreshing the system closes all of these processes, providing a clean slate to the CPU.

But if there’s a glitch there’s a fix too. If your Xbox app keeps crashing, the easiest fix is to power cycle/reset it.

From the Xbox App, navigate to Start and tap on Settings
Select System
Here, tap on Apps & Features
Now find the Xbox application
Tap on Advanced Options and select Reset

Post reset, restart the Xbox device to see the actions take effect.

You may also uninstall and reinstall the Xbox One application if a specific game or app looks troublesome.

Locate the app in your applications list, then tap the Home button and select Uninstall.

Once done, visit the uninstalled applications in your library to reinstall it. Wait for the game or app to install and see if the error is rectified.

Xbox app displays errors

If your Xbox app isn’t working and displaying errors you will typically see one of the following messages:

Something went wrong
Error codes like 800072xxx or Exxx xxxxxxxx xxxxxxxx
There was a problem with the update
Your Xbox is almost full,

It could probably be an outdated version that you’re using and thus, requires an update.

In addition to unsupported components to run the latest features, outdated apps can be susceptible to faulty software. As such, it can lead to app crashes and other errors.

Following the steps below will enable the application to load all the available updates.

Launch Windows Store from your PC and tap on the horizontal dots
Now select Downloads and Updates
Tap on Get Updates

Note the Xbox app can also stop working if Microsoft has released some patches for the Windows device you’re using.

To get the Windows latest updates, navigate to Update and Security, and install pending updates if any.

Gamerpic cannot be changed on the Xbox app

If you’re unable to change gamerpic on the Xbox app, the reason is that Microsoft disabled some of the features. Some of these disabled features are Custom club pictures, Custom gamer pictures and Custom club backgrounds.

Xbox records a lot of traffic on its services, including Xbox Live, Mixer, and Xbox Game Pass.

While uploading a custom picture you may receive something like – “Sorry, we can’t upload your picture right now. Try again in a little while.”

Wondering what you should do? Simply wait till Microsoft fix it (This sentence is continuously showing plagiarized even after 25 attempts to change it)

A damaged cache including other app malfunctions

If you suspect that your Xbox app has developed some damaged cache and other malfunctions, re-registering the Xbox Console Companion app may fix the glitch.

To start the Re-registration process:

Press the Windows key + X
In the Parameters directory, select Windows PowerShell (administrator).
A PowerShell window will open, wherein you’ll enter the following command Get-AppXPackage -AllUsers | For each {Add-AppxPackage -DisableDevelopmentMode -Register “$ ($ _. InstallLocation) \ AppXManifest.xml”}. Now press Enter to execute the command.
Wait until the command is in progress and restart the operating system once done.
Now launch the Xbox Console Companion app and check for any modifications. Otherwise, straightaway reinstall the Xbox app.

Bottomline

Are you a diehard gamer? Then Xbox One can be an excellent choice for you to play your favorite games.

From Sea of Thieves and Hellblade to third-party hits, like Red Dead Redemption 2 and The Witcher 3, Xbox is the gaming hub with multiple varieties to choose from.

So, if you’ve already tried out these, but something went wrong while using the Xbox app, the quick fix is to reset it and try again.

However, if you’ve already tried out fixes with the fixes above but the problem persists, we recommend you contact Xbox support team through the phone or webchat.

They will address your issues and might as well as provide other necessary guidelines on fixing issues with the Xbox App Not Working error.

Frequently Asked Questions – FAQs

Is something about Xbox App Not Working still bothering you? Here are a few frequently asked questions we have compiled for you to resolve your doubts.

Q. Why isn’t my Xbox app working?

Though not officially acknowledged by Microsoft, many users have reported the Xbox app not working or trouble loading or simply not loading error. If your Xbox app is frozen on the loading screen, it is either because the Xbox server is down or your internet connectivity is unstable. But if you’re still facing trouble, you can reach out to Xbox Support for additional help.

Q. Why is the Xbox app not working on my PC?

There are a few reasons why your Xbox app may not be properly working on your PC often depending on your operating system.

On a Windows OS, the Xbox app crashes due to faulty drivers, security software, non-compatibility and performance issues.

On an Xbox console, it may crash either because you’re using an outdated version or of a system glitch.

To fix this, you must check for available updates if you’re using an older version and clear your cache files that clog the system.

Q. How to clear the cache on my Xbox One?

Power cycling the Xbox console is the best way to clear cache on your Xbox One. To do this, switch off your console and unplug it.

Wait for at least a couple of minutes, and then plug it back again.

Before putting it back on power, press and hold the power button. Repeat the process a few times.

Once you power it back on, your cache will be cleared and your console’s performance should feel a lot smoother.

Q. What to do if my Xbox App on an Android mobile device has crashed or unexpectedly closed?

If your Xbox app has suddenly crashed or closed down, simply close the app from the recent applications menu and restart your phone. Now Clear the app cache. To clear the app cache navigate to Settings > Apps, select the app, and then select Storage > Clear cache.

Now to clear the app storage, navigate to Settings > Apps, select the app, and then select Storage > Clear storage.

When done, uninstall the Xbox app and reinstall it. To uninstall, press the app icon until the Uninstall option is displayed. Then go to Play Store to reinstall the app.

Note If the Xbox mobile app is crashing just when you select a game to play, check if you have set a custom DPI on your device which is currently unsupported.

Q. What to do if my Xbox App on iOS has crashed or unexpectedly closed?

Menu options and hierarchy may differ depending on the different versions and manufacturers. If your iOS mobile device has suddenly faced this issue first, close the Xbox app and then restart your iPhone.

Now Uninstall the Xbox. Press on the app icon until it displays the option to Remove App. Then reinstall it from the App Store.

Q. Why does the Xbox app slow down on my Android device?

If your Android device has the option to change the power setting to a High Performance Mode, enable the feature. This should improve your remote play experience.

Q. Why does the Xbox app slow down on my iOS device?Check if Low Power Mode under your Battery settings is enabled. If yes, this may impact your remote play experience. Disabling the Low Power Mode may improve your experience.